Wombie Gear Privacy Policy

Last updated: June 2026

Wombie Gear is a brand of 3am Ideas Pty Ltd (ABN 97 356 751 261). In this policy, "we", "us" and "our" mean 3am Ideas Pty Ltd trading as Wombie Gear. We are based in Perth, Western Australia.

This policy explains how we collect, use, store and share your personal information when you visit wombiegear.com.au, place an order, or get in touch with us. We follow the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or buying from us, you agree to your information being handled as described here.

The personal information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, phone number and password if you create an account
• Billing and shipping addresses
• The name, delivery address and gift message details of anyone you are sending a gift to
• Your order history and the contents of your cart
• Payment details, which are processed securely by our payment providers (we do not store full card numbers ourselves)
• Messages and information you send us through contact forms, email or social media
• Technical information such as your IP address, device and browser type, and how you use our site, collected through cookies and analytics tools

If you send a hamper to someone else, please make sure you have their permission to give us their delivery details.

How we collect it

We collect most of this information directly from you, when you place an order, create an account, subscribe to our emails, or contact us.

We also collect some information automatically through cookies, analytics and advertising tools when you browse our website. This includes the Meta (Facebook and Instagram) pixel and Conversions API, which help us measure and improve our advertising.

Why we collect and use it

We use your personal information to:

• Process and deliver your orders, including passing delivery details to Australia Post
• Keep you updated about your order and answer your questions
• Manage your account and our relationship with you
• Send you marketing and promotions, where you have asked to receive them or where the law otherwise allows
• Measure and improve our website, products and advertising
• Detect and prevent fraud, and meet our legal and tax obligations

When we share your information

We share personal information with trusted service providers who help us run our business, including:

• Shopify, which hosts our online store
• Our payment providers, who process your payments
• Australia Post, which delivers your orders
• Our email marketing platform, which sends our emails
• Analytics and advertising platforms, including Meta, which help us understand and reach our customers

We only share what these providers need to do their job. We do not sell your personal information.

We may also disclose information where we are required to by law, or where it is needed to protect our rights, property or safety.

Overseas disclosure

Some of our service providers store or process information outside Australia. For example, Shopify and Meta are based in countries including the United States and Canada. Where we disclose information overseas, we take reasonable steps to make sure it is handled in line with the Australian Privacy Principles.

Cookies and tracking

Our website uses cookies and similar technologies to keep your cart working, remember your preferences, measure traffic, and support our advertising. You can control or disable cookies through your browser settings, although some parts of the site may not work as well if you do.

Marketing and how to opt out

If you have subscribed to our emails, we will send you news, offers and product updates. You can unsubscribe at any time using the link in any email, or by contacting us. We follow the Spam Act 2003 (Cth), which means we will always identify ourselves and give you an easy way to opt out.

How we store and protect your information

We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. Our store runs on Shopify, which uses secure, encrypted connections and is PCI DSS compliant for handling payments. We keep your information only for as long as we need it for the purposes described here, or as the law requires.

Accessing and correcting your information

You can ask us for a copy of the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Contact us using the details below and we will respond within a reasonable time.

Making a complaint

If you think we have mishandled your personal information, please contact us first so we can try to put it right. If you are not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Children

Our products and website are intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us their information, please contact us and we will remove it.

Changes to this policy

We may update this policy from time to time as our business or the law changes. The latest version will always be on this page, with the date it was last updated.

Contact us

For any privacy question or request, contact:

Wombie Gear (3am Ideas Pty Ltd)
Email: depot@wombiegear.com.au
1/79 Whatley Cres, Bayswater WA 6053