Wombie Gear Returns and Refund Policy

Last updated: June 2026

We want you to love your Wombie Gear order. This policy explains when you can return an item, how refunds work, and your rights under the Australian Consumer Law. Wombie Gear is a brand of 3am Ideas Pty Ltd (ABN 97 356 751 261).

Your rights under the Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

If an item is faulty, damaged, not as described, or does not do what it is meant to do, you are entitled to a remedy. For a major problem, you can choose a refund or a replacement. For a minor problem, we will repair, replace or refund the item within a reasonable time.

Nothing in this policy limits or replaces your rights under the Australian Consumer Law.

Faulty or damaged items

If something arrives faulty or damaged, please contact us within 14 days of delivery at depot@wombiegear.com.au. Include your order number and a few photos of the issue. We will sort out a replacement or refund, and we will cover the cost of return postage where it is needed.

Our hampers are packed with care, but if anything has been damaged in transit, let us know quickly so we can make it right.

Change of mind

If you simply change your mind, you can return eligible items within 14 days of delivery for a refund or exchange, as long as they are:

• Unused and in their original condition
• In their original, undamaged packaging
• Complete, including any items bundled together in a hamper

For change of mind returns, you cover the cost of return postage, and the original shipping cost is not refunded. We recommend using a tracked service, as we cannot process a refund for items we do not receive.

For hygiene and safety reasons, we cannot accept change of mind returns on certain items once they have been opened, including any food, drink, personal care or consumable products. This does not affect your rights if an item is faulty.

How to start a return

Email us at depot@wombiegear.com.au with your order number and the reason for your return. We will confirm whether your item is eligible and give you the return address. Please do not send anything back before you hear from us.

Refunds

Once we receive and check your return, we will let you know whether your refund is approved. Approved refunds are processed to your original payment method, usually within 5 to 10 business days, depending on your bank or card provider.

Gifts

Many Wombie Gear orders are sent as gifts. If you received a gift directly and need to return a faulty item, contact us and we will help. Refunds are issued to the original payment method used for the order.

Incorrect delivery details

Please check the delivery address carefully at checkout. If an order is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery, and a further postage charge may apply.

Contact us

For anything to do with returns or refunds:

Wombie Gear (3am Ideas Pty Ltd)
Email: depot@wombiegear.com.au